Accessibility Statement

The Park Lane Hotel New York  (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website. 

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria.  In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback  
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at agajary@parklanenewyork.com with a description of the issue you encountered and your contact information. Your experience matters to us.

The Park Lane Hotel New York website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram

Accessible Features and Amenities 
The Park Lane Hotel New York is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. 

Property features

Accessible public entrance. 

The registration and concierge desk is 48” high. Guests who are unable to access the registration and concierge desk will receive personal assistance.

Accessible route from the public entrance to the registration area and accessible rooms.

Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.

Accessible emergency exit.  

Accessible public restroom. 

Accessible route from parking area to the main entrance. 

Accessible parking (valet only).

TTY for guest use.

Visual (strobe light) alarms. 

Guest room televisions have closed captioning or closed captioning decoders are provided.

Accessible food and beverage outlets:
Park Room
Harry's Bar & Grill
Cafe on the Green 

Accessible route to food and beverage outlets from the public entrance and accessible rooms.

Accessible meeting and event facilities, and accessible route to all meeting and event facilities from the public entrance and accessible rooms.  

Accessible business center. Accessible route to business center from the public entrance and accessible rooms. 

Accessible exercise facilities, and accessible route to exercise facilities from the public entrance and accessible rooms. 

Service animals are welcome at the Park Lane Hotel New York.  

Accessible guest rooms

Accessible Executive City View Double
2 double beds
Roll-in shower with grab bars 
TTY /TDD kit, telecommunication terminal, telephone amplifier, alarm clock with bed shaker, 
door knock alert, ADA carrying case, phone strobe flasher, alarm monitor receiver

Accessible Executive Park View Junior Suite
1 king bed 
ADA tub with grab bars 
TTY /TDD kit, telecommunication terminal, telephone amplifier, alarm clock with bed shaker, 
door knock alert, ADA carrying case, phone strobe flasher, alarm monitor receiver

Accessible Premier City View Double
2 double beds
Roll-in shower with grab bars
TTY /TDD kit, telecommunication terminal, telephone amplifier, alarm clock with bed shaker, 
door knock alert, ADA carrying case, phone strobe flasher, alarm monitor receiver

Portable tub seats are available. All guest room telephones are ADA compliant. 

Accessible route from public entrance and registration area to accessible rooms.

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Park Lane Hotel New York website. The hotel is not responsible for any third-party content on the website.