Frequently Asked Questions

Our hotel does not offer an on-site spa however, there are spa options within immediate walking distance of the hotel, and we would be delighted to assist with an appointment, simply ask our Concierge about spa options and appointments. Reach our Concierge via email at [email protected]

Yes, for occasions and celebrations such as weddings, anniversaries, engagements, and birthdays our Concierge can arrange to have something special for them upon arrival. Please contact [email protected].

Yes, our multilingual Concierge is at your service to answer questions and assist with requests, including but not limited to:

• Transportation services
• Dining reservations
• Theatre tickets
• Spa appointments

Darling rooftop lounge is open evenings Tuesday–Thursday from 5pm–12am and Friday–Saturday from 5pm–1am as well as daily for breakfast (for hotel guests only). 

Rose Lane is open daily for breakfast from 6:00am–11:30am, lunch from 12pm–5:30pm, for evening bites from 5:30pm–11:30pm, and cocktails and bar from 12pm–12am. 

Calvert’s is open daily for breakfast from 6:00am–11:30am and dinner from 5:00pm–12:00am.

All restaurant menus are available on our website:
Darling
Rose Lane
Calvert’s

You can make dining reservations on our website:
Darling
Rose Lane
Calvert’s

Of course, In-Room Dining is available at Park Lane 24 hours a day. For more information and to download the app visit our website.

Yes, we offer a number of ADA-compliant rooms and suites at Park Lane. View them all here.

Please reach out to us by email anytime at [email protected] or view our Contact page to reach a specific department.

You can call us at 212.371.4000

Connect to “Park Lane Guest” network. Input room number, last name on reservation, and valid email address

Yes, Park Lane New York is a pet-friendly hotel. In accordance with Park Lane New York’s standard pet policy, a maximum of 2 pets are allowed. A one-time, non-refundable pet hosting fee of $250 per stay will be charged to the guest folio upon check-in. Additionally, guests will be held liable for any physical damage caused by their pet, whether in guestrooms or in public areas of our hotel.

Please note:

• Your pet must be under 40lbs and we do not accept cats.
• You will be required to sign a “pet waiver” form on arrival.
• You are prohibited from allowing your pets to loiter in the hotel’s public areas. This includes the areas where food is prepared or consumed and the fitness center.
• You must always keep your pet leashed when your pet is outside of the guestroom.
• You are never to leave your pet unattended.
• You must be present to receive housekeeping service and your pet must be on a leash during these times.
• If your pet is left unattended housekeeping service will not be provided.
• You agree that should your pet be the cause of any guest complaints, the hotel reserves the right to charge an additional $500 disturbance fee per occurrence. Before such fee is applied, the hotel will contact you, either in room or at the cell phone provided in the pet waiver.

Yes, the fees of $49 is mandatory and includes the following:

• Secure High-Speed Wireless Internet (Wi-Fi) for up to 6 devices
• All local, long-distance, and international phone calls
• STAYCAST streaming for personalized entertainment in each guestroom
• Unlimited access to digital news and magazines via PressReader
• Unlimited use of our 24/7 access Fitness Center with Peloton bikes, treadmills, elliptical machines, free weights, and Lululemon MIRROR
• Unlimited use of business center terminals located at our Concierge desk
• Luggage Storage until 11:00 p.m.
• Two complimentary bottles of refillable water in room, and access to refill stations on the 46th floor, 5th floor, 2nd floor, Rose Lane Lobby Level, and C Level

While Park Lane New York offers cribs on a complimentary basis as available, the hotel does not offer rollaway beds. Please book the appropriate room type(s) that will accommodate your party.

Yes, we offer connecting guest rooms which can be requested at the time of reservation. This request is based on availability and cannot be guaranteed.

Yes, accessible guest rooms may be selected while making your reservation online or email [email protected] with your request. Please read our Accessibility Statement

Park Lane New York is a 100% non-smoking hotel. Any violation will be subject to a $500 deep cleaning fee per night. If found in violation during a guest stay, Park Lane New York reserves the right to ask a guest to depart the hotel room without a refund. Park Lane New York reserves the right to visually inspect all guest rooms after 24 hours of refusal of service to ensure the well-being of the guest and the condition of the room.

Hotel check-in age is 21 years and older.

A government-issued photo ID is required at the time of check-in for all reservations.

Hotel check-in is 4pm, while check-out time is at 11am.

There are several NYC Subway options including the following:

• “N, Q and R” on 59th Street and 5th Avenue
• “F” train on 57th Street and 6th Avenue
• “A, C, 1, B and D” at Columbus Circle on 59th Street and 8th Avenue

We are in close proximity to three major New York/New Jersey airports, including John F. Kennedy (JFK), LaGuardia (LGA), and Newark (EWR) airports in addition to more intimate airfields such as Teterboro (TEB).

Yes, we offer valet parking, the rate is $67 for standard vehicles per night and $77 for oversize vehicles. However, it does not include in and out privileges nor self-parking options. Valet parking is located at our 58th Street entrance.

Park Lane New York is located at 36 Central Park South, New York, NY 10019. Our location on the southeastern area of Central Park South (59th Street) between 5th and 6th Avenue provides unparalleled access to the park and all other major midtown attractions (and some just a little bit off). Please visit our Explore page to learn more.