Contact | New York City Hotel

Contact The Park Lane Hotel - A New York Hotel

If this is an URGENT matter that requires immediate assistance between the hours of 6 PM EST and 9 AM EST, please call the Manager on Duty at 646.477.6462 or email.

For GENERAL inquiries, kindly use the form below.  For all other inquiries, kindly refer to the contact details provided below. Please accept a response within 24 hours.

Use the following information to contact us:

  • General: Email 
  • Concierge: Email 
  • Group / Corporate Sales: Email 
  • Banquets / Catering: Email 
  • Reservations: Email 
  • Accounting / Billing: Email 
  • General number: 212.371.4000
  • To make a new reservation: 866.831.7211 (toll-free)
  • To modify or cancel an existing reservations: 212.521.6640
  • Group / Corporate Sales: 212.521.6297
  • Catering: 212.521.6692
  • The Park Room Restaurant: 212.521.6655
  • Harry's New York Bar & Lounge: 212.521.6153
  • Reservations Fax: 212.682.6299
  • Front Office / Guest Fax: 212.750.7279
  • Sales Fax: 212.682.6299

At check-in, The Park Lane Hotel requires full payment, a matching credit card with accompanying identification. The Park Lane Hotel reserves the right to cancel reservations that do not secure full payment upon check in.

Please be advised that as of July 1, 2014, the Park Lane Hotel will only accept personal mail and packages delivered to the hotel for up to seven (7) days preceding your arrival. All packages that are not claimed during your stay will be returned to the original sender within seven (7) days after you check out. The Park Lane Hotel does not assume responsibility for packages that are received for guests whose reservations are canceled or not honored. We also do not accept packages for non-registered persons at the hotel. Additionally, the Park Lane will charge a $10.00 fee per package to cover the costs incurred for storage and delivery.

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